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Refunds & Exchanges
At The Persian Saffron, we understand that sometimes a product is not quite right and you may wish to have a refund or exchange.
You have 7 days to return an item(s).
Please quote your order number which you will find on your order confirmation email and your full name. Please explain the reason why you want to send your item(s) back. If an item is faulty, please provide full details.
All items must be returned in the condition that you received it, with all tags still attached and packaging included where applicable.
HOW TO RETURN YOUR PURCHASE
You as the customer are responsible for the payment of postage/shipping for returns. The Persian Saffron will not pay the postage of any unwanted items unless they are faulty.
Should you receive a faulty item we will arrange repayment of shipping once goods have been received.
Please send your return using a secure and trackable method, for example Royal Mail Recorded delivery. Please ask for and keep proof of postage. Posting is your responsibility and if the package is lost we will be unable to refund you for the item.
Unfortunately we cannot offer exchanges. If you would like to buy another product, we can process a refund for your original item and you can place a new order.
Receiving a refund
Your refund will be credited to match the original method of payment. This will exclude shipping costs (with the exception of faulty items if applicable).
Customs duties and taxes are non refundable outside of the EU. However, you may be able to claim these back by contacting your local customs bureau.
Goods are classified as faulty if they are received damaged. Please note that damaged items as a result of wear and tear are not considered to be faulty. Please contact us within 7 days of receiving your order if your item has been delivered in a faulty state. Queries placed outside of this timeframe may not qualify for a refund. If we do receive notification within this time frame, we will process an exchange for any faulty item received and if we have no replacement stock, you will receive a full refund.
If you do receive a faulty item, we will arrange a pick up of this item free of charge and arrange for a replacement to be sent or a refund to be processed. If the pick up is agreed and you, the customer are not at the premises when the courier arrives, you will be charged a £10 unavailability charge as well as the price of the pick up: £16. Any future pick up’s will be at the customer’s cost.
Please read our full terms and conditions in full before making a purchase with The Persian Saffron.